Data Deletion Instructions

Last updated: July 15, 2026

1. How to Request Data Deletion

To request deletion of your data, send an email to: support@nobalaa.com

Please include the following information in your request:

• Your full name or business name.
• Your account email address, if applicable.
• The phone number or client account related to the request, if applicable.
• A clear statement that you are requesting data deletion.

2. What Data May Be Deleted

Depending on the request and account type, we may delete or anonymize:

• Client account information.
• OTP request logs.
• Recipient phone numbers stored in OTP delivery records.
• Delivery metadata and provider response logs.
• Technical records that are no longer required for security, compliance, or fraud prevention.

3. Data We May Retain

Some information may be retained where necessary for legal, security, fraud prevention, accounting, dispute resolution, or compliance purposes. Retained information will be limited to what is necessary.

4. Processing Time

We will review deletion requests and respond within a reasonable period. Additional verification may be required to confirm that the requester is authorized to request deletion.

5. Contact

For data deletion requests or privacy questions, contact: support@nobalaa.com